Are you giving staff the right skills to handle complaints?

Effective complaint handling could prove to be a highly significant part of the long-term performance and success of your dental practice. According to the Institute of Customer Service, four out of five people would tell others if they felt a […]

Why good communication is a vital aspect of customer service

High customer service standards are extremely important if your dental practice hopes to build up a strong base of loyal patients, and one of the critical foundations of customer service is communication. If the practice’s employees aren’t able to communicate […]

Could good customer service be your key to success?

There are many metrics that come together to provide an overall picture of the success of an organisation. Standards of customer service might not be the most high-profile – compared to other key performance measures like sales conversion rates and […]

How to encourage staff to move out of their comfort zone

People moving out of their comfort zone and showing a willingness to learn new things can provide many advantages for your dental practice.  Staff will develop new skills and consequently be more productive, and will also feel more satisfied and rewarded […]

How training can help your practice boost productivity

Like many businesses across Britain, dental practices will be looking for ways to improve productivity in the workplace over the coming year. There are many possible routes to achieving this goal, one of which is running dedicated training programmes to […]

Could training help your dental practice reduce staff turnover this year?

A team of staff who work well together and share a strong professional relationship are essential to the successful running of any business, meaning staff retention is an issue for all types of company. There’s always going to be the […]

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