Blog

The importance of building trust in a dental surgery

Patients need to trust everyone involved in their dental care – dentists, hygienists, nurses and the reception team. An important aspect of running a successful dental surgery is building trust. Patients need to know that their dental team is knowledgeable, […]

Fixing the problem of dissatisfied dental patients

Recent research has found that the majority of dental patients would not recommend doing business with their current dental health provider. Is customer service an important part of dentistry? Of course it is. After all, patients have a choice of […]

How to boost a dental surgery’s patient loyalty

Dental surgery marketing isn’t just about getting patients in the door – you also need to build brand loyalty to keep them coming back. Getting new patients in the door is an important part of building a dental practice – […]

The importance of team engagement at dental surgeries

A high level of staff engagement is essential for the success of a dental surgery. When you think about marketing a dental surgery, it’s natural to focus all of your efforts on patients and potential patients. However, it’s also important […]

Questions, questions, questions

A dental surgery can be a busy place and, to ensure you see all your appointments on time, it’s important to keep patients moving through the clinic. Although that can sometimes be tricky if you have a patient who has […]

Should patients be treated more like consumers?

Examining the way you approach the dentist-patient relationship can help you achieve a better customer experience. Whether they’re ordering a pizza or shopping for clothing, consumers in every sector have come to expect a very high level of service – […]

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