Why well-trained receptionists are key to the success of your practice

Of the many people who have an important part to play in the success of any dental practice, one member of staff who perhaps doesn’t receive the recognition they deserve is the receptionist.  These front-of-house representatives make a key contribution to […]

How good customer service can turn patients into advocates

Turning existing and loyal patients into advocates for your brand can prove invaluable when it comes to achieving long-term success and expansion for your dental practice.  Word of mouth is a powerful thing, so getting people talking positively about your business […]

How regular training keeps staff happy and engaged

Like all organisations, dental practices are reliant on the people in their workforce to keep day-to-day operations running smoothly and to deliver a strong patient experience.  However, in order for employees to perform at their best, it’s important for the employer […]

How a skilled treatment coordinator can help your practice thrive

There are many different performance elements and factors that must come together to ensure long-term success for a dental practice. High-quality care, patient satisfaction, steady revenue generation and a healthy flow of referrals are all important, but it’s difficult for […]

Are you giving staff the right skills to handle complaints?

Effective complaint handling could prove to be a highly significant part of the long-term performance and success of your dental practice. According to the Institute of Customer Service, four out of five people would tell others if they felt a […]

Why good communication is a vital aspect of customer service

High customer service standards are extremely important if your dental practice hopes to build up a strong base of loyal patients, and one of the critical foundations of customer service is communication. If the practice’s employees aren’t able to communicate […]

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