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Archive for category: Dental Receptionist Training

Train staff to turn enquiries into sales

There are lots of different training elements that you need to consider when you employ front-of-house members of staff in your dental practice. It isn’t just important for them to know how to properly use computer systems, or even have […]

How training can help your reception team diffuse a difficult situation

When it comes to being a member of the reception team at a dental practice, there is a lot more to your job than simply welcoming patients and keeping track of appointments. As the first point-of-contact, whether this is in […]

How to use customer feedback for further training

As we’ve said before, it is beyond important for your staff, particularly those who are front of house, to be well trained to make your customers feel at ease at all times. Not only this, you need your staff to […]

How to deal with difficult customers

Your staff deserve to be happy in their workplace, which means that they shouldn’t have be shouted at by your customers. Its common sense that your whole team and particularly the front-of-house reception need to make sure that they speak […]

How to train a new receptionist for your dental surgery

Whether you have a new members of staff or a long established team, its important that everyone is well versed in all areas of your business. This is particularly important when it comes to training a receptionist and especially if […]

Improve customer service and boost your reputation in the marketplace

It can sometimes be frustrating if you find yourself looking at where you rank in the marketplace compared to your competition, but it is easy to boost your reputation, particularly when you spend invest in training your staff. Training the […]

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