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Archive for category: Dental Training

Why well-trained receptionists are key to the success of your practice

Of the many people who have an important part to play in the success of any dental practice, one member of staff who perhaps doesn’t receive the recognition they deserve is the receptionist.  These front-of-house representatives make a key contribution to […]

Are you giving staff the right skills to handle complaints?

Effective complaint handling could prove to be a highly significant part of the long-term performance and success of your dental practice. According to the Institute of Customer Service, four out of five people would tell others if they felt a […]

Why good communication is a vital aspect of customer service

High customer service standards are extremely important if your dental practice hopes to build up a strong base of loyal patients, and one of the critical foundations of customer service is communication. If the practice’s employees aren’t able to communicate […]

Could good customer service be your key to success?

There are many metrics that come together to provide an overall picture of the success of an organisation. Standards of customer service might not be the most high-profile – compared to other key performance measures like sales conversion rates and […]

How to encourage staff to move out of their comfort zone

People moving out of their comfort zone and showing a willingness to learn new things can provide many advantages for your dental practice.  Staff will develop new skills and consequently be more productive, and will also feel more satisfied and rewarded […]

How to ensure your staff get relevant, useful results out of training

Having a fully trained and competent team is essential to any dental practice but how can you ensure this is benefiting your staff? Here we look at how to provide relevant and useful results. Staff training is essential to every […]

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