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3 simple ways to improve your customer service

Good customer service is extremely important for dental practices. It helps to ensure that patients feel as comfortable and well-served as possible during what, for some, can be a nervy or stressful time. So what should you do to ensure […]

The importance of team engagement at dental surgeries

A high level of staff engagement is essential for the success of a dental surgery. When you think about marketing a dental surgery, it’s natural to focus all of your efforts on patients and potential patients. However, it’s also important […]

Discover your personality style to get the best out of your clients

Even though you might not be a born salesperson, having your own dental practice, or even working in one, requires you to sell and maintain the reputation of the place where you work every day. It’s easier for some people […]

You ‘ll never get a second chance to make a great first impression!

According to research you only get seven seconds to make a first impression. Within moments of meeting a person we all make snap judgements on a whole range of things – are you likeable, trustworthy, approachable, knowledgeable. It is very […]

Course Update

Creating Perfect Patient Smiles course update What a fantastic day at The Hilton, Euston last Friday for the Creating Perfect Patient Smiles course. It was a full house with 28 attendees and the two speakers were motivational and inspiring. Judging […]

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