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Archive for category: Roles

Your treatment coordinator – a vital part of the dental team

A treatment coordinator (TCO) is the person who is largely responsible for the ideal new patient experience. The TCO should handle the new patient enquiry on the telephone and build that all important initial rapport. They should then welcome the […]

Dental Receptionist training is vital for your business

We recently carried out a survey across the UK to see how Dental Receptionists performed and here are the results- 87% never gave their name 62% never gave the company name 34% engaged = lost business 89% only gave the […]

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