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How to keep patients coming back year after year

What can your dental practice do to increase the chances of patients returning for regular check-ups and treatments? Repeat custom is something that is highly important to all sorts of businesses, including dental practices. Having a reliable core of patients […]

3 simple ways to improve your customer service

Good customer service is extremely important for dental practices. It helps to ensure that patients feel as comfortable and well-served as possible during what, for some, can be a nervy or stressful time. So what should you do to ensure […]

The ABC of selling to your patients

Although it might seem difficult, it can actually be very easy to sell your surgery’s products and services to your target audience. To do this, you need to simplify what you’re doing. At Designer Dental Training, we like to break […]

Train staff to turn enquiries into sales

There are lots of different training elements that you need to consider when you employ front-of-house members of staff in your dental practice. It isn’t just important for them to know how to properly use computer systems, or even have […]

How training can help your reception team diffuse a difficult situation

When it comes to being a member of the reception team at a dental practice, there is a lot more to your job than simply welcoming patients and keeping track of appointments. As the first point-of-contact, whether this is in […]

How to deal with difficult customers

Your staff deserve to be happy in their workplace, which means that they shouldn’t have be shouted at by your customers. Its common sense that your whole team and particularly the front-of-house reception need to make sure that they speak […]

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