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How good customer service can turn patients into advocates

Turning existing and loyal patients into advocates for your brand can prove invaluable when it comes to achieving long-term success and expansion for your dental practice.  Word of mouth is a powerful thing, so getting people talking positively about your business […]

How to ensure your treatment coordinators are making the strongest possible contribution to the business

An organisation’s staff are crucial to its overall success, but hiring people who – on paper – have the right skills and experience is just part of assembling a winning team. This is especially true for dental practices hiring treatment […]

How to keep patients coming back year after year

What can your dental practice do to increase the chances of patients returning for regular check-ups and treatments? Repeat custom is something that is highly important to all sorts of businesses, including dental practices. Having a reliable core of patients […]

3 simple ways to improve your customer service

Good customer service is extremely important for dental practices. It helps to ensure that patients feel as comfortable and well-served as possible during what, for some, can be a nervy or stressful time. So what should you do to ensure […]

The ABC of selling to your patients

Although it might seem difficult, it can actually be very easy to sell your surgery’s products and services to your target audience. To do this, you need to simplify what you’re doing. At Designer Dental Training, we like to break […]

Train staff to turn enquiries into sales

There are lots of different training elements that you need to consider when you employ front-of-house members of staff in your dental practice. It isn’t just important for them to know how to properly use computer systems, or even have […]

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