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The ABC of selling to your patients

Although it might seem difficult, it can actually be very easy to sell your surgery’s products and services to your target audience. To do this, you need to simplify what you’re doing. At Designer Dental Training, we like to break […]

Train staff to turn enquiries into sales

There are lots of different training elements that you need to consider when you employ front-of-house members of staff in your dental practice. It isn’t just important for them to know how to properly use computer systems, or even have […]

How training can help your reception team diffuse a difficult situation

When it comes to being a member of the reception team at a dental practice, there is a lot more to your job than simply welcoming patients and keeping track of appointments. As the first point-of-contact, whether this is in […]

How to deal with difficult customers

Your staff deserve to be happy in their workplace, which means that they shouldn’t have be shouted at by your customers. Its common sense that your whole team and particularly the front-of-house reception need to make sure that they speak […]

Benefits of a good chairside manner

In the healthcare industry, doctors and nurses try to maintain a genuine bedside manner and it’s important for everyone in your dental surgery to build up what’s known as a good chair side manner, and it’s all about improving your […]

You ‘ll never get a second chance to make a great first impression!

According to research you only get seven seconds to make a first impression. Within moments of meeting a person we all make snap judgements on a whole range of things – are you likeable, trustworthy, approachable, knowledgeable. It is very […]

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