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Archive for category: Treatment Coordinator Training

Your treatment coordinator – a vital part of the dental team

A treatment coordinator (TCO) is the person who is largely responsible for the ideal new patient experience. The TCO should handle the new patient enquiry on the telephone and build that all important initial rapport. They should then welcome the […]

The dental secret is revealed…

Why are some practices thriving, delivering high volumes of cosmetic and implant treatments with a healthy flow of patients? The answer is simple. They are doing things differently and better. Sometimes it ‘s hard to see the wood from the […]

What colours are your practice team?

The stong and weak points, plus the personality traits of your practice team, can have a huge impact on how the team interacts and also how they deal with patients. Gaining knowledge of this and understanding the differences and how […]

Latest dental training news…

In-practice training…have you got round to it yet? Do you often wonder what your practice could achieve if only you had more patients and the right team around you? Are you one of those people who thinks about taking action […]

Don’t ask me – I’m only the dentist

Don’t ask me – I’m only the dentist. A recent television programme highlighted the practice of ‘gaming’ where dentists persuade patients to pay for treatment to be done privately which is available much more cheaply on the NHS. For us, […]

Gearing up to go cosmetic

Make sure your team is in front of you, advises Jacqui Goss So you’ve decided to go the cosmetic dentistry and facial aesthetics route. What is the impact of such a move on the front of house (FoH) team (which […]

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