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Should patients be treated more like consumers?

Examining the way you approach the dentist-patient relationship can help you achieve a better customer experience. Whether they’re ordering a pizza or shopping for clothing, consumers in every sector have come to expect a very high level of service – […]

Why properly trained staff have an impact on your surgery’s revenue

Maintaining a steady stream of business is a difficult task for any business, not just for those who own dental surgeries. If you have found that your sales are dropping and aren’t sure why, it could be time for you […]

Receptionist Masterclass

As the first person that any patient is likely to encounter in your dental practice, your Receptionist is a vital part of your team. Not only do they provide a friendly voice on the other end of the telephone line, […]

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