How to handle on-line complaints about your dental practice

Jacqui Goss explains how to handle negative comments and elicit patient feedback In this article we ‘ll consider negative comments made online and ways of acquiring valuable feedback. There have been spectacular gaffes on, for example, Twitter that have resulted […]

Overcoming price objections

Paying for dental treatment Don’t say never, never to the never-never, advises Jacqui Goss Have you ever bought a car for cash? I haven’t. My parents probably did but I’ve always needed a loan for the purchase. In my parents’ […]

In-practice Treatment Coordinator Training without the hard sell

Treatment Coordinators – also known as TCOs – are the key to a lucrative dental practice. They are able to discuss options carefully with clients and can greatly improve the perception of customer service. In addition, by having a team […]

New in-practice dentist course

The Chairside Conversation A half day in-practice course on how to get more of your patients to say “Yes!” Would you like to increase your private income? Are you afraid to ask for the correct fee because you are concerned […]

How training your front-of-house staff is a practice builder

If you believe anybody and everybody can answer the phone, I suggest you ring up half a dozen companies and compare the results. Better still, ring up half a dozen dental practices. Even better, ring your own practice! Your front […]

How to considerably increase implant treatment plan take-up

Jacqui Goss explains how to considerably increase implant treatment plan take-up How much is a washing machine? What about a car tyre? Or a pair of Christian Louboutin shoes? I suggest most people have some idea about the cost of […]

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