How to ensure your treatment coordinators are making the strongest possible contribution to the business

An organisation’s staff are crucial to its overall success, but hiring people who – on paper – have the right skills and experience is just part of assembling a winning team. This is especially true for dental practices hiring treatment […]

Workplace morale – why it is key to delivering excellent customer service

While working hard is always laudable, many of us are guilty of perhaps taking it too far and not enjoying enough downtime.   Although we might think working late and catching up on emails at the weekend shows how conscientious we are, […]

Why teamwork is vital to delivering excellent customer service

Research from Pepperdine University has found that teams are generally more productive than individuals, so it follows that encouraging teamwork is more likely to deliver excellent customer service to patients. If your team has a common goal and works together […]

Why staff should always be learning and developing

Allowing your employees the opportunity to train and develop their skills has advantages for both them and your practice. It can enhance their knowledge, which they can then apply to their work at your business. This should then boost productivity […]

How to ensure your staff get relevant, useful results out of training

Having a fully trained and competent team is essential to any dental practice but how can you ensure this is benefiting your staff? Here we look at how to provide relevant and useful results. Staff training is essential to every […]

How to keep patients coming back year after year

What can your dental practice do to increase the chances of patients returning for regular check-ups and treatments? Repeat custom is something that is highly important to all sorts of businesses, including dental practices. Having a reliable core of patients […]

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