How training can help your reception team diffuse a difficult situation

When it comes to being a member of the reception team at a dental practice, there is a lot more to your job than simply welcoming patients and keeping track of appointments. As the first point-of-contact, whether this is in […]

How to make patients’ decisions benefit your practice

As a dentist or part of the team that works at a dental practice, you’re an expert in your own field about how to make and/or change an appointment, how to make a patient feel at ease when they come […]

Discover your personality style to get the best out of your clients

Even though you might not be a born salesperson, having your own dental practice, or even working in one, requires you to sell and maintain the reputation of the place where you work every day. It’s easier for some people […]

How often should you retrain your staff?

For many, retraining staff is usually a priority when a number of complaints or issues have arisen. However, it’s much better to train your staff regularly to ensure problems don’t occur. Having your staff brush up on their skills isn’t […]

How to use customer feedback for further training

As we’ve said before, it is beyond important for your staff, particularly those who are front of house, to be well trained to make your customers feel at ease at all times. Not only this, you need your staff to […]

How to deal with difficult customers

Your staff deserve to be happy in their workplace, which means that they shouldn’t have be shouted at by your customers. Its common sense that your whole team and particularly the front-of-house reception need to make sure that they speak […]

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