Blog

Discover your personality style to get the best out of your clients

Even though you might not be a born salesperson, having your own dental practice, or even working in one, requires you to sell and maintain the reputation of the place where you work every day. It’s easier for some people […]

How often should you retrain your staff?

For many, retraining staff is usually a priority when a number of complaints or issues have arisen. However, it’s much better to train your staff regularly to ensure problems don’t occur. Having your staff brush up on their skills isn’t […]

How to use customer feedback for further training

As we’ve said before, it is beyond important for your staff, particularly those who are front of house, to be well trained to make your customers feel at ease at all times. Not only this, you need your staff to […]

How to deal with difficult customers

Your staff deserve to be happy in their workplace, which means that they shouldn’t have be shouted at by your customers. Its common sense that your whole team and particularly the front-of-house reception need to make sure that they speak […]

How to train a new receptionist for your dental surgery

Whether you have a new members of staff or a long established team, its important that everyone is well versed in all areas of your business. This is particularly important when it comes to training a receptionist and especially if […]

Benefits of a good chairside manner

In the healthcare industry, doctors and nurses try to maintain a genuine bedside manner and it’s important for everyone in your dental surgery to build up what’s known as a good chair side manner, and it’s all about improving your […]

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