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Why teamwork is vital to delivering excellent customer service

Categories: Dental Receptionist Training, Designer Dental Training  /   Posted on:

Research from Pepperdine University has found that teams are generally more productive than individuals, so it follows that encouraging teamwork is more likely to deliver excellent customer service to patients.

If your team has a common goal and works together to achieve it, there is a far greater chance of this happening. Instead of focusing on just their own tasks and activities, encouraging teamwork will help your practice’s employees to see the business’ aims as belonging to everyone. It will go a long way towards helping all workers deliver excellent customer service to all patients, regardless of whether they deal with them professionally.

So how can your practice encourage more teamwork in your staff members?

Make it clear that it’s expected

The best place to start is with the leadership team. Make sure they are communicating the fact that effective teamwork is now expected within the practice. If they can demonstrate that they are buying into this mentality too, it will make it easier for more junior members of staff to follow their example.

Encourage social activities

Getting your workers together outside of working hours can have a significant effect on strengthening social bonds, which can feed into working relationships and make people want to work together to help others. These activities don’t have to involve drinking or awkward team-bonding days – if your employees would balk at these ideas, why not consider getting everyone together for lunch once a week?

Keep monitoring progress

You should ensure that you’re keeping a close eye on how the practice is working together. Hold regular meetings and progress updates with various members of staff and recognise the good work that’s being done.

Contact Designer Dental Training today for more information about how to encourage teamwork within your practice.

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