As the first person that any patient is likely to encounter in your dental practice, the Receptionist is an essential member of your staff.
Not only do they provide a friendly voice on the other end of the telephone line, but they are also responsible for scheduling appointments, collecting money and ensuring that your customers have a good experience.
Here at Designer Dental Training, we understand just how important a Receptionist can be, and that's why we provide dental Receptionist training that will ensure that you have an efficient and effective team behind the front desk.
The role of a dental Receptionist differs in many ways when compared to similar positions in other professions. After all, Receptionists in dental practices may often find themselves dealing with patients who are frightened, in pain or feeling very unsure of their surroundings. This means that the right words, body language and tone of voice are all essential.
Dental Receptionist training will help team members learn the best way to deal with patients, establishing scripts for dealing with different situations - such as telephone enquiries, greetings at the front desk and the check-out procedure.
In addition, topics covered will include how to manage the daily schedule, dealing with missed or cancelled appointments, making follow-up calls, discussing finance options, and converting new enquiries into bookings.
If you want to ensure the best care for your patients, while also increasing your revenue, then the courses provided by Designer Dental Training are the perfect choice.
To find out more about Receptionist/Front of House Training , get in touch today. We'll be happy to discuss your individual requirements.
You may also want to attend one of the one-day external courses to get a taste of what we have to offer. These are held regularly in venues across the country in cities like London and Birmingham. Check our Events page for the next scheduled external courses.
Be the first to know about new external course dates and receive training tips/advice through our ezine.
New courses announced
Creating Perfect Patient Smiles - Dentist Course
Friday 24th January 2014 - London
Treatment Coordinator Course
Saturday 21st February 2014 - London
"I attended the one day Reception and Treatment Coordinator course in London in May ... wow wow and even more wow... looking forward to putting it into practice"
Owners of dental practices in England, Wales and Scotland are legally required to have a Legionella Risk Assessment (LRA) carried out at least every two years.
Call us on 01642 206106 or email us here to book a Legionella risk assessment.