As the first person that any patient is likely to encounter in your dental practice, the Receptionist is an essential member of your staff.
Not only do they provide a friendly voice on the other end of the telephone line, but they are also responsible for scheduling appointments, collecting money and ensuring that your customers have a good experience.
Here at Designer Dental Training, we understand just how important a Receptionist can be, and that's why we provide dental Receptionist training that will ensure that you have an efficient and effective team behind the front desk.
The role of a dental Receptionist differs in many ways when compared to similar positions in other professions. After all, Receptionists in dental practices may often find themselves dealing with patients who are frightened, in pain or feeling very unsure of their surroundings. This means that the right words, body language and tone of voice are all essential.
Dental Receptionist training will help team members learn the best way to deal with patients, establishing scripts for dealing with different situations - such as telephone enquiries, greetings at the front desk and the check-out procedure.
In addition, topics covered will include how to manage the daily schedule, dealing with missed or cancelled appointments, making follow-up calls and discussing financing.
Of course, the dental Receptionist is only one part of a dental practice and in most cases, the best training solution is one that takes a holistic approach - examining every part of the business and working to ensure that every aspect is operating at its absolute best.
Our four-day in-house training packages have been designed to help practices reach their full potential in terms of customer satisfaction, referrals, sales and income. We work closely with Dentists, Hygienists, Treatment Coordinators, Nurses and Receptionists, taking time to examine every part of the overall team and find ways to make improvements.
In most cases, the programmes are tailored to match your specific requirements and topics generally include:
All courses are provided by Tracy Stuart. As an expert in dental practice management, she has helped more than 1,000 businesses in her 24-years as a consultant. In addition to the complete training packages, one-day in-house courses and external taster seminars are also available.
And if you've already had one of our training courses, and are simply looking for a way to strengthen your skills and knowledge, half-day top-up courses are available. These also count as three hours of verifiable CPD (continued professional development).
If you're ready to take your dental practice to the next level, contact Designer Dental Training today. We'll work closely with you to create a tailored training programme that matches your objectives, as well as the specific needs of your business.
Whether you're looking to improve just one part of your team - with dental Receptionist training - or the entire practice, we're here to help you reach your goals. With our assistance, you could enjoy an increase in customers and improved revenue, while your clients will feel certain that they're getting the best care available.
Simply fill in your details below to download your essential reception telephone script.
New courses announced
Orthodontic Treatment Coordinator Course
Friday 21st June 2013 - London
The essential ingredients for practice success - This course is aimed at dentists and their team
Friday 12th July 2013 - Birmingham
"I attended the one day Reception and Treatment Coordinator course in London in May and had 'the Tracy experience' with Tracy Stuart... wow wow and even more wow... looking forward to putting it into practice"
We offer one to one mentoring programmes for Practice Managers. The mentoring programme equips Practice Managers with the knowledge and tools to drive the dental team forward. The mentoring programme can be delivered in the practice without the practice needing to close for staff training. As part of the mentoring programme we will also help and guide you through staff appraisals or conduct them on your behalf with valuable help, training and advice for future staff development.
For more information on this service call Tracy Stuart on 07782 220038 or email us.