For anyone who owns a dental practice, it's easy to see how competitive the industry can be. And while effective marketing is one of the first steps to ensuring a business's success, it's also vital to ensure that the team is properly trained to provide patients with the best experience and care possible.
That's where Tracy Stuart can be of help. As a qualified dental nurse with over 15 years experience in managing and developing dental practices, Tracy offers consulting and training solutions tailored to help businesses flourish in the industry.
Over the years, she has helped more than 1,500 practices by improving their customer service, soft-selling techniques and team organisation. With her assistance, these businesses have gone on to achieve increased patient numbers, improved referral rates and a raise in revenue.
Description: Tracy Stuart, Director of Designer Dental Training, speaks about the variety of courses on offer for dental practices. Courses range from one day external workshops for receptionists and treatment coordinators to four day in-practice courses for the whole team. Delegates can benefit from a wide assortment of new skills including customer service, telephone skills, reception systems, how to increase treatment uptake, how to convert new enquiries into patients, new patient assessment, practice manager training, treatment coordinator training and receptionist training.
As part of Designer Dental Training, Tracy Stuart runs a four-day in-house training programme designed to assist dental practices in a holistic way.
The course is spread out over a four-month period and this gives individuals the opportunity to try the methods suggested, hone the skills taught and ask for clarification to ensure that the lessons are learned and retained for the long term.
By working with the practice as a whole - including Dentists, Nurses, Hygienists, Receptions and Treatment Coordinators - Tracy will be able to build a clear understanding of the business, its goals and its people. She will also make sure that the methods implemented are understood by all team members for a more cohesive end result.
One-day courses are offered, which focus on a single aspect of the four-day programme and involve a combination of in-house observation and training. External sessions are also held on a regular basis in locations like Manchester and London.
In addition, top-up training is available, which can also count towards verifiable continued professional development (CPD).
While Tracy has spent more than two decades working and consulting in the dental industry, it's her background in business management and sales that helps to differentiate her methods.
She has taken numerous courses in these topics and has applied some of the most modern techniques to small UK dental practices, converting them into lucrative businesses. Some of her success stories have even featured on popular television programmes like Extreme Makeover, 10 Years Younger and Come Dine with Me.
As a well-known and respected name in the industry, Tracy Stuart is often invited to speak at annual conferences like Dentistry and BACD, as well as other events. She has also written informative and enlightening articles for dental journals and online dental communities.
If you're ready to see how Tracy Stuart can help your business reach its full potential, contact Designer Dental Training today.
Our unique training programmes - sometimes referred to as 'The Tracy Experience' - are designed to get your dental practice on the road to success. Whether it's a new venture, or one that has been established for some time, we can provide the assistance that you need.
In-house sessions are completely bespoke to your situation and specific needs, and will include plenty of observation time, not to mention ongoing telephone and email support throughout the four-month process.
Simply fill in your details below to download your essential reception telephone script.
New courses announced
Orthodontic Treatment Coordinator Course
Friday 21st June 2013 - London
The essential ingredients for practice success - This course is aimed at dentists and their team
Friday 12th July 2013 - Birmingham
"I attended the one day Reception and Treatment Coordinator course in London in May and had 'the Tracy experience' with Tracy Stuart... wow wow and even more wow... looking forward to putting it into practice"
We offer one to one mentoring programmes for Practice Managers. The mentoring programme equips Practice Managers with the knowledge and tools to drive the dental team forward. The mentoring programme can be delivered in the practice without the practice needing to close for staff training. As part of the mentoring programme we will also help and guide you through staff appraisals or conduct them on your behalf with valuable help, training and advice for future staff development.
For more information on this service call Tracy Stuart on 07782 220038 or email us.