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Archive for category: Dental Receptionist Training

Why well-trained receptionists are key to the success of your practice

Of the many people who have an important part to play in the success of any dental practice, one member of staff who perhaps doesn’t receive the recognition they deserve is the receptionist.  These front-of-house representatives make a key contribution to […]

Why teamwork is vital to delivering excellent customer service

Research from Pepperdine University has found that teams are generally more productive than individuals, so it follows that encouraging teamwork is more likely to deliver excellent customer service to patients. If your team has a common goal and works together […]

Train staff to turn enquiries into sales

There are lots of different training elements that you need to consider when you employ front-of-house members of staff in your dental practice. It isn’t just important for them to know how to properly use computer systems, or even have […]

How training can help your reception team diffuse a difficult situation

When it comes to being a member of the reception team at a dental practice, there is a lot more to your job than simply welcoming patients and keeping track of appointments. As the first point-of-contact, whether this is in […]

How to use customer feedback for further training

As we’ve said before, it is beyond important for your staff, particularly those who are front of house, to be well trained to make your customers feel at ease at all times. Not only this, you need your staff to […]

How to deal with difficult customers

Your staff deserve to be happy in their workplace, which means that they shouldn’t have be shouted at by your customers. Its common sense that your whole team and particularly the front-of-house reception need to make sure that they speak […]

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