Return to blog posts

Archive for category: Designer Dental Training

How regular training keeps staff happy and engaged

Like all organisations, dental practices are reliant on the people in their workforce to keep day-to-day operations running smoothly and to deliver a strong patient experience.  However, in order for employees to perform at their best, it’s important for the employer […]

How a skilled treatment coordinator can help your practice thrive

There are many different performance elements and factors that must come together to ensure long-term success for a dental practice. High-quality care, patient satisfaction, steady revenue generation and a healthy flow of referrals are all important, but it’s difficult for […]

Are you giving staff the right skills to handle complaints?

Effective complaint handling could prove to be a highly significant part of the long-term performance and success of your dental practice. According to the Institute of Customer Service, four out of five people would tell others if they felt a […]

Why good communication is a vital aspect of customer service

High customer service standards are extremely important if your dental practice hopes to build up a strong base of loyal patients, and one of the critical foundations of customer service is communication. If the practice’s employees aren’t able to communicate […]

Could good customer service be your key to success?

There are many metrics that come together to provide an overall picture of the success of an organisation. Standards of customer service might not be the most high-profile – compared to other key performance measures like sales conversion rates and […]

How to encourage staff to move out of their comfort zone

People moving out of their comfort zone and showing a willingness to learn new things can provide many advantages for your dental practice.  Staff will develop new skills and consequently be more productive, and will also feel more satisfied and rewarded […]

Join the Mailing List - Be the first to know about new external course dates and receive training tips/advice through our ezine.

  Yes, I would like a callback to discuss your training courses.

FREE telephone script download when you sign up. We take privacy very seriously and we won’t give your e-mail address to anyone else.

Copyright ©2015 Designer Dental Marketing Ltd.

Registered in England & Wales at Design House, 15/16 Metcalfe Road, Skippers Lane, Middlesbrough, Cleveland, TS6 6PT. Company no: 06040914.
Terms & Conditions  /  Cookies Policy  /  Privacy Policy

Why not follow us on these channels...