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Archive for category: Jacqui Goss

Gearing up to go cosmetic

Make sure your team is in front of you, advises Jacqui Goss So you’ve decided to go the cosmetic dentistry and facial aesthetics route. What is the impact of such a move on the front of house (FoH) team (which […]

Follow-up? What follow-up?

Follow-up? What follow-up? How often do your patients leave saying they’ll think about the treatment plan they’ve been offered? And then you never hear from them again! A similar thing happened when I last went to buy a car. I […]

How to handle on-line complaints about your dental practice

Jacqui Goss explains how to handle negative comments and elicit patient feedback In this article we ‘ll consider negative comments made online and ways of acquiring valuable feedback. There have been spectacular gaffes on, for example, Twitter that have resulted […]

How training your front-of-house staff is a practice builder

If you believe anybody and everybody can answer the phone, I suggest you ring up half a dozen companies and compare the results. Better still, ring up half a dozen dental practices. Even better, ring your own practice! Your front […]

How to considerably increase implant treatment plan take-up

Jacqui Goss explains how to considerably increase implant treatment plan take-up How much is a washing machine? What about a car tyre? Or a pair of Christian Louboutin shoes? I suggest most people have some idea about the cost of […]

No more missed appointments

Our Trainer Jacqui Goss explains how to put an end to patients cancelling appointments at the last minute or not showing up at all Private dentistry is an increasingly competitive business. So you need to adopt appropriate business practices – […]

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