There are many different performance elements and factors that must come together to ensure long-term success for a dental practice.
High-quality care, patient satisfaction, steady revenue generation and a healthy flow of referrals are all important, but it’s difficult for a practice to achieve these goals without one very important member of the workforce: the treatment coordinator. One of the reasons treatment coordinators are so important is that they take on a wide range of tasks that help to keep the entire practice functioning with maximum efficiency and productivity.
For example, they assume the responsibility of handling the majority of non-clinical work, allowing the dentists, hygienists and frontline workers to focus on what they do best. Treatment coordinators also engage in consultations with new patients, ensuring people’s questions are answered and they are fully aware of the range of services available from your practice. This face-to-face engagement with members of the public means treatment coordinators are extremely important for maintaining standards of customer service and building strong patient relationships.
In order for your treatment coordinators – and indeed every member of staff – to consistently perform at a high level, it’s important to invest in ongoing professional development. Dedicated training courses can help these key members of your team to hone their existing skills and learn new abilities by taking part in focused, interactive training sessions that engage individual participants and deliver instant benefits for the practice.
The provision of regular training and opportunities for professional development helps to ensure that people feel stimulated and fulfilled in their day-to-day work. This reduces the risk of declining engagement and high employee turnover, supporting the consistent performance of your business.
To find out more about treatment coordinator training and other programmes that could deliver results for your practice, contact Designer Dental Training.