Eight essential calls to your patients

Our highly experienced trainer Jacqui Goss says there are many and varied reasons why you should ring your patients and stay in touch. And all of them are practice builders! 1. Patients who fail to attend If a patient does […]

Don’t just take our word for it…

We were absolutely delighted to recieve this testimonial today from a practice that we visited last week so we thought we would share it with you to show what a positive and profound effect staff training makes… “Just a quick […]

Dental Receptionist training is vital for your business

We recently carried out a survey across the UK to see how Dental Receptionists performed and here are the results- 87% never gave their name 62% never gave the company name 34% engaged = lost business 89% only gave the […]

Seven steps to a successful 2014

Step 1 Customer Service is how you make people feel. They often don ‘t remember what we did or said but never forget how we made them feel and this is what they take out the door and shout about. […]

The Important Role of the Treatment Co-ordinator

If you are offering Private Dentistry in your practice then a Treatment Co-ordinator is a must! Just think about how much time you spend with patients that is non-clinical and then ask yourself is this the best use of your […]

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