Why teamwork is vital to delivering excellent customer service

Research from Pepperdine University has found that teams are generally more productive than individuals, so it follows that encouraging teamwork is more likely to deliver excellent customer service to patients. If your team has a common goal and works together […]

Why staff should always be learning and developing

Allowing your employees the opportunity to train and develop their skills has advantages for both them and your practice. It can enhance their knowledge, which they can then apply to their work at your business. This should then boost productivity […]

How to ensure your staff get relevant, useful results out of training

Having a fully trained and competent team is essential to any dental practice but how can you ensure this is benefiting your staff? Here we look at how to provide relevant and useful results. Staff training is essential to every […]

How to keep patients coming back year after year

What can your dental practice do to increase the chances of patients returning for regular check-ups and treatments? Repeat custom is something that is highly important to all sorts of businesses, including dental practices. Having a reliable core of patients […]

3 simple ways to improve your customer service

Good customer service is extremely important for dental practices. It helps to ensure that patients feel as comfortable and well-served as possible during what, for some, can be a nervy or stressful time. So what should you do to ensure […]

The importance of building trust in a dental surgery

Patients need to trust everyone involved in their dental care – dentists, hygienists, nurses and the reception team. An important aspect of running a successful dental surgery is building trust. Patients need to know that their dental team is knowledgeable, […]

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